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Common Questions

What shipping options do you offer?
What are the timeframes for delivery?
How do I check the status of my order?
How do I track my order?
How do I use coupons or gift certificates?
What is your return policy?
What do I do if I need to exchange an item purchased?
How can I know which clothing size do I need?
Do you have a printed catalog?
How do I place an order?
What payment methods do you accept?
Does All Aboard Toys charge sales tax?
How do I convert currency?
Is it safe to place an order online with All Aboard Toys?
What type of warranty/money back guarantee do you offer?
What do I do if I received damaged merchandise?
What do I do if I received incorrect merchandise?

 

What shipping options do you offer?

The shipping options we offer are: Standard Ground, 2nd Business Day, Overnight (if available in your area,) Overnight Saturday (if available in your area.) The shipping couriers that we use are UPS and USPS for only APO/FPO addresses. While checking out online, you will choose your shipping method prior to entering credit card information.

What are the timeframes for delivery?

While checking out online you will choose your shipping method prior to entering credit card information. Standard ground usually takes 3-10 business days. 2nd business day is delivered on the 2nd business day after the order has been placed (if placed before the shipping cutoff time.) Next business day is delivered on the next business day (if placed before the shipping cutoff time.)

How do I check the status of my order?

You can log into your account and check the status of your order under "Track Order (Order History)". You can also track your order by clicking on the tracking number link.

How do I track my order?

You can log into your account and check the status of your order under "Track Order (Order History)". If your order has shipped, you may click on the tracking number to track your delivery progress. You may also track your order from the email sent to you with your tracking information.

How do I use coupons or gift certificates?

1. Visit us at www.AllAboardToys.com
2. Shop as you would normally, placing the items you like in your shopping cart.
3. Enter your All Aboard Toys Gift Certificate or Coupon number on the review shopping cart page.
4. The amount of the Gift Certificate or coupon will be deducted from your order.
5. If the amount of your Gift Certificate is less than the total order, you will need to enter a credit card number or login to your PayPal account to pay the remaining balance.
6. If the amount of your Gift Certificate is greater than the total order, you will receive a new gift certificate number in an amount equal to the difference, which you can print out and use during a future purchase at AllAboardToys.com.

What is your return policy?

All Aboard Toys accepts returns within 30 days from date of sale for items returned in new, unused condition, and returned in their original package. We will gladly credit the original credit card, PayPal account, or issue an All Aboard Toys Gift Certificate for items returned in new, unused condition. Learn more about the All Aboard Toys automated product return process

Exchange
All Aboard Toys does not offer direct exchanges. Instead, first complete the return process described above for the original item(s). Then, place a new order for the product(s) you want as a replacement.

Misship or Incorrect Shipments
If you receive incorrect or damaged items, or you feel your order is incomplete, please contact us immediately so that we may resolve the issue quickly.

Refusal of Shipments
If you refuse the delivery of your package from the shipping carrier, you will be responsible for all shipping charges associated with returning the package to All Aboard Toys.

What do I do if I need to exchange an item purchased?

All Aboard Toys does not offer direct exchanges. Instead, first complete the return process form for the original item(s). Then, place a new order for the product(s) you want as a replacement.

Return process: All Aboard Toys accepts returns within 30 days from date of sale for items returned in new, unused condition, and returned in their original package. We will gladly credit the original credit card, PayPal account, or issue an All Aboard Toys Gift Certificate for items returned in new, unused condition. Please visit our return merchandise page for complete details.

How can I know which clothing size do I need?

You can review our sizing chart for costumes, shoes and apparel. You will also find directions on how to measure women, juniors and girls apparel, in addition to European shoe sizes.

How do I modify my order?

Your order will only allow modifications within the first hour after the order has been placed. To modify your order within this timeframe you will need to contact Customer Care at 1-866-641-8697.

How do I cancel my order?

All Aboard Toys prides itself on shipping orders quickly. Orders that have been shipped cannot be cancelled. If your order has not shipped and needs to be cancelled, you will need to contact Customer Care at 1-866-641-8697.

Do you have a printed catalog?

All Aboard Toys does have a catalog during the holiday season that can be mailed to you. Just send us a request and include your mailing information.

How do I place an order?

If you are a new customer to All Aboard Toys, you may begin shopping by finding an item that you wish to purchase and simply click on the button to the right of the item that says "add to cart," this will add the item to your cart. You may continue shopping and adding items to your shopping cart. Once you are finished adding the item(s) you wish to purchase, begin the checkout process by clicking on the green Checkout button located next to your shopping cart. This will walk you through the entire checkout process and you will receive the order confirmation/receipt.

What payment methods do you accept?

All Aboard Toys accepts Visa, MasterCard, Discover, American Express, Google Checkout, International Checkout and PayPal.

Does All Aboard Toys charge sales tax?

Because we conduct our sales online, our customers do not pay sales tax. In Colorado and Kentucky, where we have physical locations, we pay the sales tax on behalf of our customers. No sales tax is just one of the many benefits of shopping at AllAboardToys.com

How do I convert currency?

You can convert currency by going to www.xe.com. Located at the bottom of the page is a "Quick Currency Converter," here you can enter the amount of your order in US Dollars and convert to the necessary currency.

Is it safe to place an order online with All Aboard Toys?

All Aboard Toys Guarantees your shopping experience with us is 100% safe. We use proven encryption software and technology to secure your transactions with All Aboard Toys so that credit card information cannot be read by unauthorized parties as it travels over the Internet. This is the same encryption technology used by banks, restaurants, hotels, stockbrokers, and department stores.

What type of warranty/money back guarantee do you offer?

We want you to be completely satisfied with your purchase from All Aboard Toys. If you're not happy with any item, simply return it within 30 days in the original packaging for a full refund or credit of the product purchase price. Learn more about the All Aboard Toys automated product return process.

What do I do if I received damaged merchandise?

If you receive incorrect or damaged items, or you feel your order is incomplete, please contact us immediately so that we may resolve the issue quickly.

What do I do if I received incorrect merchandise?

If you receive incorrect or damaged items, or you feel your order is incomplete, please contact us immediately so that we may resolve the issue quickly.