A Little Bit of History
All Aboard Toys has delivered fun to our customers and their children since 1999. All Aboard Toys ships thousands of orders each week and we have thousands of loyal customers who started shopping when we opened and still order from us today!
Our business has grown dramatically over the past nine years from a small Web site offering only wooden toy trains to becoming one of the leading online retailers for top-rated educational and family-friendly products like Thomas the Tank Engine, Dora the Explorer, Sesame Street, Ben 10, Bob the Builder, and Jay Jay the Jet Plane, and many more.
Our business philosophy is to offer a tremendous selection of clothing, bedding, party supplies, toys and more for each product line we carry. Our customers tell us they love to shop with us because we carry the hard-to-find items along with the popular ones, allowing for one-stop shopping.
Excelling in our Customer Service
Our customers rate us as one of the top websites on the Internet today. Since 1999 All Aboard Toys has been a top rated website as measured by customer feedback on BizRate. The Bizrate Circle of Excellence recognizes those online retailers within the BizRate Research network who have demonstrated outstanding performance, as rated by their customers, throughout a one year period. In 2009, over 5000 online merchants were considered for an award. Once again, we are happy to announce we have earned the 2009 Circle of Excellence Award. This year only 167 merchants were recognized with this award and we are proud to be in such an excellent group. Click here to see the complete list of winners.
The ratings are derived from the following seven key satisfaction metrics.
- Overall satisfaction at the point of sale
- Product Selection at the point of sale
- Ease of finding products on the website
- Intent to buy from the same retailer again (collected after the order is received)
- Product met expectations (collected after the order is received)
- On-time delivery of the order
- Customer Support assistance
A top-quality customer experience starts with the All Aboard Toys Web site, but that truly is only the beginning. We provide same-day shipping for all orders received Monday - Friday before 1 p.m. Eastern Time.
At any point, you can visit the "My Account" section to track your order. Along with order and shipping email confirmations, our dedication to carefully packing your order and shipping the correct products has earned us one of the highest levels of customer satisfaction in our industry.
Money Back Guarantee
All Aboard Toys stands 100% behind your order! If for any reason you are dissatisfied, just return the product and we'll issue a credit or refund. We thrive on your feedback and value your suggestions and input on what products we should carry and how we can improve our Web site. Please contact us directly with your comments or ideas.
Thank you for giving us the opportunity to serve you.